Welcome
Thank you for visiting We Chic'd It!. Please review our policies in full. Thank you!
Note: Presently we are experiencing a 2-3 month backlog on full restorations. For example, if you sent your furniture/home decor to us last January through February, we should be finishing that project late March or April. If you send us a 2+ piece order today, we would be finishing it within a 3-4 month timeframe. For smaller projects (eg small nightstands, mirrors, individual chairs), the backlog is about 1 month depending on the amount of work required.
*Please keep in mind that summer and winter/holiday months are worst for backlog. Like you, there is more vacation, travel, and other activities between May - September (as well as in December/January). While we strive to work our backlog down under 3 months, summertime and “life happens” occurrences take their toll and drive it in the other direction. Again, please recognize that we have NOT forgotten about you. Feel free to check in if you have concerns.
We do have a rush service offered at a premium price if you are interested in faster turn around but we only offer one such service per month. Please inquire if curious.
As a Gentle Reminder: We realize and appreciate that wait times can be frustrating. But there is a limit to what can be done about it given the backlog and the specialized skills required to do this work, and we do everything possible to expedite projects.
Payment
We accept cash, check, credit, and debit cards for deposits and balances. Our invoices are submitted to you via PayPal, however, you don't have to have a PayPal account to submit payment. All major credit cards are accepted on PayPal, Cash app, Square, Zelle, Venmo, and Bitcoins. Most of these processors require a valid current shipping address that is attached to your card. All returned check orders will receive a $50 fee and such customer loses all future rights to submit checks as a form of payment.
For commissioned/custom orders, we require between 35-50% deposit upon ordering and the remainder upon pick up/delivery. We have a no cancellation/no return/no refund policy due to the nature of the specifics needed for this type of order. We require full payment before we will ship any item outside of our delivery area. Our payment portal is through PayPal.
All prices/time-frames are subject to change due to the nature of custom builds, antique furniture, and the refinishing/repurposing/reupholstery process. The refinishing process is unique to each piece, your invoice may change once we have begun working on your piece and find that additional repairs are needed. Your paid deposit confirms your order. If you should change your order before completion, a restock and handling fee will occur of 60% of the original services rendered. Should a reorder occur, the time-frame begins again as day 1 from date of such reorder. Orders not reclaimed within 14 days of completion will incur a storage fee of $5 per day unless other noted arrangements have been made. We offer a 30 day, FREE touch-up/minor fixes time-frame for local orders within 50 miles of our location.
Shipping
The customer pays shipping in full. We ship via FedEx, USPS, and through small business transporting companies, If you need to return an item, the shipping is at the cost of the customer. Please contact us about shipping for international orders. If an item is damaged during shipping, please contact us within 24 hours of receiving the item so we can make a claim with the shipping company. If we do not have contact within 24 hours, we will not be able to refund/reproduce/exchange or any other way assist with the damage. We will try our best to reproduce the item for you but may not be able to as most of our items are one of a kind. If we cannot reproduce the item we will give you store credit or a refund, this will be on a case by case basis.
Refunds and Exchanges
If you are unhappy with your non-commissioned item and you ship it back to us, we will refund the cost of your item 100%, minus shipping, as long as there are NO damages or offer you a store credit. We will not refund any commissioned/custom orders! This is due to the specifics of the order. We will however, try our best to resolve whatever issue you may have with the finish. Transferring of refunds may take up to 14 business days and will be submitted in the same process as originally submitted.
Communication
As a small business we value you and your order! We appreciate your understanding of the lifestyle with our business. You can read more about us here. We will always try our best to return calls and texts within two business days and emails within one business day. Please note that we are on Eastern Standard Time Zone.
Additional Information
Custom orders are non-refundable! When placing a custom order and it requires measurements, make sure you are accurate.
Thank you again for making We Chic'd It! your choice for your home decor and furniture needs.
~Flo Ward, owner/operator
Thank you for visiting We Chic'd It!. Please review our policies in full. Thank you!
Note: Presently we are experiencing a 2-3 month backlog on full restorations. For example, if you sent your furniture/home decor to us last January through February, we should be finishing that project late March or April. If you send us a 2+ piece order today, we would be finishing it within a 3-4 month timeframe. For smaller projects (eg small nightstands, mirrors, individual chairs), the backlog is about 1 month depending on the amount of work required.
*Please keep in mind that summer and winter/holiday months are worst for backlog. Like you, there is more vacation, travel, and other activities between May - September (as well as in December/January). While we strive to work our backlog down under 3 months, summertime and “life happens” occurrences take their toll and drive it in the other direction. Again, please recognize that we have NOT forgotten about you. Feel free to check in if you have concerns.
We do have a rush service offered at a premium price if you are interested in faster turn around but we only offer one such service per month. Please inquire if curious.
As a Gentle Reminder: We realize and appreciate that wait times can be frustrating. But there is a limit to what can be done about it given the backlog and the specialized skills required to do this work, and we do everything possible to expedite projects.
Payment
We accept cash, check, credit, and debit cards for deposits and balances. Our invoices are submitted to you via PayPal, however, you don't have to have a PayPal account to submit payment. All major credit cards are accepted on PayPal, Cash app, Square, Zelle, Venmo, and Bitcoins. Most of these processors require a valid current shipping address that is attached to your card. All returned check orders will receive a $50 fee and such customer loses all future rights to submit checks as a form of payment.
For commissioned/custom orders, we require between 35-50% deposit upon ordering and the remainder upon pick up/delivery. We have a no cancellation/no return/no refund policy due to the nature of the specifics needed for this type of order. We require full payment before we will ship any item outside of our delivery area. Our payment portal is through PayPal.
All prices/time-frames are subject to change due to the nature of custom builds, antique furniture, and the refinishing/repurposing/reupholstery process. The refinishing process is unique to each piece, your invoice may change once we have begun working on your piece and find that additional repairs are needed. Your paid deposit confirms your order. If you should change your order before completion, a restock and handling fee will occur of 60% of the original services rendered. Should a reorder occur, the time-frame begins again as day 1 from date of such reorder. Orders not reclaimed within 14 days of completion will incur a storage fee of $5 per day unless other noted arrangements have been made. We offer a 30 day, FREE touch-up/minor fixes time-frame for local orders within 50 miles of our location.
Shipping
The customer pays shipping in full. We ship via FedEx, USPS, and through small business transporting companies, If you need to return an item, the shipping is at the cost of the customer. Please contact us about shipping for international orders. If an item is damaged during shipping, please contact us within 24 hours of receiving the item so we can make a claim with the shipping company. If we do not have contact within 24 hours, we will not be able to refund/reproduce/exchange or any other way assist with the damage. We will try our best to reproduce the item for you but may not be able to as most of our items are one of a kind. If we cannot reproduce the item we will give you store credit or a refund, this will be on a case by case basis.
Refunds and Exchanges
If you are unhappy with your non-commissioned item and you ship it back to us, we will refund the cost of your item 100%, minus shipping, as long as there are NO damages or offer you a store credit. We will not refund any commissioned/custom orders! This is due to the specifics of the order. We will however, try our best to resolve whatever issue you may have with the finish. Transferring of refunds may take up to 14 business days and will be submitted in the same process as originally submitted.
Communication
As a small business we value you and your order! We appreciate your understanding of the lifestyle with our business. You can read more about us here. We will always try our best to return calls and texts within two business days and emails within one business day. Please note that we are on Eastern Standard Time Zone.
Additional Information
Custom orders are non-refundable! When placing a custom order and it requires measurements, make sure you are accurate.
Thank you again for making We Chic'd It! your choice for your home decor and furniture needs.
~Flo Ward, owner/operator
Disclaimer for We Chic'd it!
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Update
This site disclaimer was last updated on: Thursday, January 20, 2022ยท Should we update, amend or make any changes to this document, those changes will be prominently posted here.